Reference

Privacy Policy for your account data

This page explains how mostplay handles the data linked to your account, from sign-in details to device signals, support messages, and transaction records.

Data useCookiesRetentionLocal law
mostplay Privacy Policy for your account data
CONTACT ROUTES

Ways to reach our privacy desk

If you need a privacy change, we keep the path short. Send your request through the help form, in-account chat, or the privacy desk with the…

Help form Send your question, correction request, or deletion request through the form and include the…
In-account chat Open chat while logged in, tell us what you want changed, and add a…
Privacy desk If a request needs more context, write to the privacy desk from the same…
STORAGE AND ACCESS

How we handle data and access

We treat privacy as part of account handling, not as a side task. That means we collect only what we need for sign-in, support, payment matching, and security…

Data minimisation

We ask for the details needed to run your account: name, phone number, login data, support messages, and payment references.

Cookie use

Cookies remember session state, language choice, and a few security settings so you do not repeat the same steps on…

Security logs

When you sign in, we keep device type, browser version, time stamp, and IP address in access logs.

Payment traces

UPI, Paytm, PhonePe, and Google Pay references are stored with the transaction record so we can match a request to…

Retention windows

We keep records only as long as the purpose needs them.

Your requests

You can ask for access, correction, deletion, or a copy of the data linked to your account.

Privacy questions you may want answered

These questions cover the parts of the policy that matter most when you want to know what we store, who can see it, and how you can ask us to change it. The answers stay focused on your data, your account record, and the checks we use to keep that record accurate. If a local rule changes what we can do, we follow that rule first.

We may collect the details you enter for sign-in, phone contact, device signals, support messages, and the transaction references needed to match deposits or withdrawals. We use them only for the purposes described in this policy.

Payment records let us confirm a transfer, fix mismatches, answer disputes, and meet tax or accounting duties. We limit access to staff and service providers who need those records to do the job.

Cookies help keep you signed in, remember language choice, and store a few security settings. If you block some cookies in your browser, certain pages may ask you to repeat steps or sign in again.

Yes. You can ask for access, correction, or deletion of data tied to your account where local law permits and record-keeping duties allow it. We may request a verification step before making the change.

Only authorised staff and a small set of service providers can see the data they need to run support, hosting, messaging, or payment matching. They must keep it confidential and use it only under our instructions.

We keep records for the period needed to handle support, security, dispute resolution, and legal duties. After that period ends, we delete, archive, or anonymise the data when our systems and the law allow it.

Use the help form, in-account chat, or the privacy desk to send your request. Include the phone number or login details linked to the account so we can find the right record and answer clearly.